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PSIvet

Articles by PSIvet

Make Conversations Count

Make Conversations Count

Techniques to help your team develop business-boosting communication skills. As a member of a veterinary team, your specialty is working with animals, right? Not exactly, says Jason Coe, DVM, PhD, Associate Professor, Ontario Veterinary College, Canada. Communicating...

Reinvest in Your Practice

Reinvest in Your Practice

4 steps to putting your profits to work. Setting up a profit reinvestment plan is a business basic. Your practice may generate enough money to pay your salary, but reinvesting part of your profits is vital to helping your business grow, whether it’s to expand your...

How to Handle Negative Feedback

How to Handle Negative Feedback

Dos and don’ts of monitoring your online reputation. By Margaret Littman A client is grieving the loss of a pet, frustrated about the cost of a blood test, or annoyed about a wait to see a doctor. But instead of saying something directly to you, the customer takes to...